What our Customers say...


A 5 star rating underrepresents how amazing this company and it's workers, specifically Travis, are.  Following a heavy rain, hundreds of basements in our town flooded.  Every water removal company was booked and no one was taking calls (if you've had a crisis like this, you know how scary and frustrating it is to feel like no one is around to help).

I called SERVPRO of SW Waukesha County and even though they had over 100 estimates requested that day alone, someone answered immediately and talked me through the entire process.  That was Travis.  Travis took time to talk me through what to do, what to expect, and even who to call.  He gave me a personal phone number and told me to call him with any questions.  We eventually went with a different mitigation company because SERVPRO had so many requests and when I called Travis to let him know we went elsewhere, he wasn't upset and didn't try to convince us to go with SERVPRO.  Instead, he talked me through what the mitigation person would do, what it should cost, and how long it would take.  Even though he wasn't getting pad, he generously acted as a consultant so my wife and I got our basement repaired for a fair price.

SERVPRO, and Travis specifically, are a rare company where they actually care about the people who come to them more than the bottom line.  I could not recommend them more.

Thank you Justin.  Your team did an Excellent job and I was glad to meet them and have Steve on point.  WELL DONE.

Thank you again.  You were MOST responsive, and team SERVPRO did a GREAT JOB.  I will be happy to refer anyone I know that may need your services.


Everything was great and Marcus was awesome!   Thanks

From the moment we called SERVPRO, they took care of everything including coordination with our insurance carrier and made a stressful situation much less overwhelming.

How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

5-star Google Review

The team was quick to respond when another company failed us. They were authentic and honest about everything and even found that we had a roof leak. Appreciate them immensely.

My husband and I had our ducts cleaned by Travis Vrba. He was professional, and did a wonderful job. He was extremely knowledgeable to talk to when considering having our ducts cleaned. I have already recommended him to my family members and would always recommend SERVPRO services. Thank you!!

RECONSTRUCTION:  The greatest value in hiring SERVPRO was to immediately have access to experienced, professional contractors at a time in our lives when it would have been very challenging to pull it together ourselves.

Thank you Heather and the rest of SERVPRO!   

  I'm not sure what words can fully express my extreme gratitude for the amazing job your team did.  Everyone on our staff was marveling at how clean the place was, and how quickly our business got back to normal.  I hope that your crew understands that the work they do really matters.  For us, this wasn't just about losing business revenue.  It was about ending a situation causing extreme stress for our staff and disappointing kids who looked forward to visiting the store.  You saved the day!   Thank you :)   Maria

We had some unexpected fallout from a remodeling project at our business that covered a large section of floorspace in a thick coating of dust.  SERVPRO brought in air scrubbers to get the dust out of the air and sent over an amazing cleaning crew.  By the end of the next day, everything was perfect.  I couldn't be happier with the professionalism of the SERVPRO team and the quality of their work.  Thank you!

Thank you for your timely response! 

We couldn't have sold the property without the services you guys provided.  I'm looking at at offers right now that are $20k+ over asking.  Best money I spent!

5 Stars

My husband and I were in Florida when we found out that our water heater was leaking and flooded our lower level. We called SERVPRO to do the water remediation and dealt with Travis. He did a great job of communicating with me on what was being done since I couldn’t physically be there. Highly recommend.

SERVPRO was awesome from the get go.  Anytime we had questions they were right there with an answer.  I can't say enough about every team that was here to help with mitigation.  Politeness, on time, and awesome caring work.

The hardwood flooring downstairs turned out beautiful - so many compliments on it!

The tile on the bathroom floor also turned out awesome and the tile man was very timely.

The painters did an awesome and very professional job and were very timely also.

Your team's customer service is outstanding.  Everyone is super nice and knowledgeable and professional.  Even your voicemail message is nice and slow and clear and very simple to follow.  I appreciate that very much. 

I can’t thank the crew at SERVPRO enough! I had 2 properties that needed attention and from the 1st call I placed to the office until the crew drove away upon completion I was nothing but satisfied. Their professionalism is outstanding. They are kind and polite and did a terrific job on both properties. This has been a very stressful time in my life and both projects were done quickly within a 24 hour period. I can’t thank them enough. I would recommend them to anyone. Thank you!

5 Stars

We ripped up carpet and found some concerns with molding. We had SERVPRO out to evaluate. They were prompt and evaluated the issues. Deanna offered suggestions on how to rectify some of the issues. She noticed some other possible issues, she took samples for testing to make sure we did not have major issues. We now have a space that is safe and clean.

I can't think of a single improvement to be made.  The whole process was seamless.  The staff was incredibly nice and helpful.  Prompt.  Efficient.  A wonderful experience for me during a stressful time.  Thank you!

Fantastic from the first phone call to the end of the job.  Your staff is super professional!  

Duct cleaning.  They did a great job and was done within a week of calling.  Thank you

I have never met a team as hardworking and thorough as Matt Koss, Elyse and Keeyana. They are amazing!!!

Had an unfortunate accident with my neighbor upstairs and my bathroom ceiling. Went with SERVPRO for the fix. Matt was a wonderful and super informative employee of the company. He came and did the estimate on Friday and made the appointment for removal of the ceiling bright and early on Tuesday. I've used SERVPRO in the past and they are still a great company with good integrity and great ethics. I would surely give them way more stars if that was an option.

How likely is it that you would recommend SERVPRO© to a friend or colleague on a scale of 1 to 10, with 10 being high?

10 = Extremely likely because of the skill and professionalism the team exhibited during the entire process.

I again told American Family how wonderful your company is and the outstanding communication we have had from ALL your staff members.  I would be happy to help you do a commercial or fill out anything promoting your SERVPRO location.

Thank you, Todd, for your quick work and communication on our basement project/rebuild.  We have been very impressed with your company.  We really appreciate the constant communication.  It helps ease the stress of the situation. 

I stopped by the apartment and Travis was there working on the ducts. I want to tell you what a nice, polite young man he is. I was wearing my mask and he could tell I was hesitant and he quickly shared with me that he was fully vaccinated. I know he did not have to share that information with me but I did so appreciate it. He showed me a few pictures of the work they had already done as well and shared that he would take care of the window screens so I did not have to.    Again just passing on what a nice young man he is. 

All SERVPRO Employees

Thank you again for everything.  It is very appreciated from all of you.  You are all great people and a wonderful company!!

They were very professional and prompt with removing my floor that had asbestos in a clean and safe way! Very happy with their work!

Excellent, prompt service. Deanna and her team were very friendly and patient with us during our dilemma.

5 Stars for SERVPRO

We needed help with removing smoke smell/damage. Travis and Rosa worked quickly and thoroughly to take care of our problem. We are so grateful for their excellent, timely help.

SERVPRO,  Thank you all so very much for your timely and hard work to get my project completed!   I have such gratitude for all your workers, labor, staff, and owner!  Thank you. Sincerely, Judy L.

What is the primary reason for the "10" score you gave?

Response time

How likely is it that you would recommend SERVPRO to a friend or colleague?

10=Extremely likely

No one is perfect, but you came close.  Thank you SERVPRO!

Your technicians were awesome .Did a great job to dry out my home.  Extremely likely to recommend SERVPRO to a friend.

All 10's!

This is from an insurance adjuster:

My customer, Cathy, just raved about how good the crews at SERVPRO were.  Thank you for taking such good care of our customers.

Great service.  All 10's on a 10 point scale.  Extremely likely that we would use them again if needed.

Very efficient- stayed till the job was done. Very friendly and helpful people.

Thought I'd take a minute to say THANK YOU!!! for SERVPRO's services with cleaning our HVAC ductwork in the house.  It was unbelievable with all the debris that was collected from 16 years in our house.  The machine the crew used did an incredible job.

Now, as far as your crew...They were very professional and did a thorough job!  Communication was outstanding on their end, keeping me in the loop of what was going on throughout the day. They were hard workers and gave much effort.

I will recommend SERVPRO to my family, friends & neighbors.  Thanks again!

SERVPRO did a great job performing asbestos removal and HVAC cleaning! The Employees were very thorough and completed the jobs efficiently! Thank you SERVPRO for a job well done!

Ben was at the house within an hour after SERVPRO was contacted by my insurance agent and the cleanup crew was there about 2 hours later to start work. Everyone was very professional, friendly, and kept us informed during the entire process. Very satisfied.

It was great that the duct work cleaning could also be done on the weekend.  And what was done during the week had very little disruption.

Dear SERVPRO of Jefferson County/Oconomowoc friends,

Thank you so much for being a Team Ball Challenge Sponsor for the 2020 Chamber Golf Outing.  With your help we raised over $4,400 for our scholarship fund and other Chamber programs that support our members.  Thank you for your continued support of the Chambers efforts to enhance the Jefferson area.  Thank you!

I worked with Todd for many years and if you want honest service and fair pricing you can not do any better than SERVPRO of SW Waukesha County. Todd is an outstanding person and gives back to the community he lives and works in.




Things happen, and when they do....call SERVPRO!!! Todd & Tina are awesome!




Todd provides a great customer experience because he is so detail oriented and has customers in his best interest. He goes above and beyond because he wants to educate his customers regarding restoration.

"They do excellent work and are very easy to work with."

Thank you SERVPRO!  The crew of SERVPRO did an excellent job, with competent work and good communications.

My parents had a septic type problem. Deanna came out very quickly to assess any issues we may have. She was very nice, down to earth, genuinely concerned. She gave us information on what needed to happen. I had to change their appointment several times, and did so without any problems. When her crew arrived to do their work, on time as scheduled- -they were very nice, informative and did their job. They are awesome! Highly recommend this company. They outdid themselves with compassion for my elderly parents in a heartfelt way. Nice to know people still do care about others.

Thank you for the quick response and great work!

Our non-profit had sprinkler pipes that froze and burst during the extreme cold of February 2015.  It flooded 1/4 of our 15,000 SF building.  We were devastated by the damage and amount of cleanup that would be needed.  Todd at SERVPRO was the calm in our storm.  He and his whole team were professional and so reassuring.  Everything was explained, equipment, length of time required for the job, estimated cost, everything.  SERVPRO worked well communicating with our insurance too.  SERVPRO was done and out in less than a week and we were able to reopen all of our services to the communities we serve. 

I can not express enough of the professionalism of this company.  If you have water damage call Todd, not every restoration service is as reputable.  Call SERVPRO as you'll be safe in their care, because they truly care.

Thank you so much for donating items for the swag bags given to the new teachers of the School District of Jefferson during the New Teacher Breakfast on August 17, 2020.  

Thank you again for your generosity and continued support of our awesome teachers!

I wanted to reach out and say "thank you" for your kindness at the SERVPRO Golf Outing.  Brad Richert was a great host and the event was excellent!  I appreciate your kindness and generosity and wish you great success.

Biohazard Remediation

I am happy with the services SERVPRO provided.  SERVPRO has been accommodating and responsive to our quick needs.

Nice work!!!

(I) Appreciate the fine work your team did!

Your team was polite and efficient.  Thank you

Your staff was excellent!  Thank you for the service provided.  I am glad that I decided to go with SERVPRO.  I will also do an online review for you.

Really happy with everything that SERVPRO did!  We could not be more pleased with the cleaning results.

Excellent!  I would definitely recommend SERVPRO of Jefferson County.  They were polite and helpful; great to work with.  Very courteous people.  

Thank you for disinfecting our first responder squads.  We really appreciate it!

Steve, your Crew Chief, is a "real keeper."  He knew his stuff.

Thank you for your service to the community.  We appreciate  your willingness to clean and disinfect first responder vehicles, and to do that for free is a great thing.  What you are doing for the officers is very important to them because it is giving them a "piece of mind" knowing that their vehicles are being disinfected.

I can not say enough good things about Matt, Ben and Drake. They are unbelievably polite, very well spoken, and they are very knowledgeable.

SERVPRO has been very helpful with the water damage in the home.

SERVPRO was very efficient in everything that was done!

All SERVPRO employees were very good!  Very respectful and responsive to my wife and I.  

Thanks so much, Deanna, everything is looking great!

I am glad my daughter called in the SERVPRO professionals because we never thought the fire damage was as bad and it would have been as dirty as it turned out.  They did various spot checks during our initial walk through and pointed out things that we missed and overlooked.  Their experience was very helpful because they looked in placed we never thought to look, yet they were dirty from the fire.  

We recently had a water damage event and had Travis Vrba and his crew assigned to our home.  I want to let management know how professional and courteous Travis and his entire crew were throughout the time he was in our home.  Having a significant water damage incident puts emotions on edge, and Travis was helpful and understanding throughout the process.  He thoroughly explained what his team would be doing, gave an estimate of the length of the drying process, explained the materials/antifungal/antimicrobial agents being used, and reasons for the structural removal portions they would need to do.  Although this was not a process anyone wants to experience, Travis was understanding and professional throughout.  He asked numerous times if we had any questions and referred us to his cell number if we had questions or issues after he left.

Travis Vrba represented your company with exceptional professionalism and customer service. He exceeded our expectations of how this process would occur.  I hope that you recognize the excellence that Travis exhibits in his work and customer interactions.

SERVPRO assessed our issue and thought that it was a roof issue, which I did not believe.  I still had a roofing professional come out and he confirmed that SERVPRO was right.  My roof was quickly repaired and SERVPRO came back to do the mold remediation.  Thank you for such great service and for guiding us through the process.  

SERVPRO did an amazing job!  Todd and his staff were so easy to work with!

We have used SERVPRO numerous times.  Very consistent good service!!!

Our basement flooded the night before our daughters high school graduation and a holiday weekend.  We called Tina and she and her crew came over immediately and worked through the night to remove all the water and dry the carpet.  They continued to follow-up throughout the week sending their staff to check on the status.  They were all professional and communicated well every step of the way.  I recommend SERVPRO.

Your team did a great job last time when I had water damage.  That is why I used you this second time.

I know that my fire was small compared to other fires that SERVPRO has seen.  However, they treated me and the fire like it was very important to them.  They cared!  They also came to help me when they had many other calls due to all the rain from the last week.  Thanks SERVPRO for making me a priority.

I am surprised on how quickly you wrote an estimate.  Thank you.

I am giving you all 10's for your service.  Thank you

Todd-you’ve been over-the-top helpful! I appreciate all of it. Thank you again for going the extra mile!

Thank you for your quick response!  And thank you for the full estimate that was laid out nicely for insurance purposes! 

Learning about ERP's today was very interesting.  It is very relevant to my job and I would like my boss to pursue doing that.  

The commercial presentation that was presented over lunch today was all very informative.

Todd's and Brad's commercial presentation and lunch was helpful.  I wouldn't change anything.  

Communication is their best attribute. I worked with SERVPRO through an insurance claim and felt the guidance they gave was great. With all the unknowns when a home gets wet, SERVPRO was there to help but also guide us. I would highly recommend this location.

The technicians are knowledgeable and professional, but also friendly.  From the first initial call to the office and until the issues were all taken care of, we were told what to expect, and that gave us a piece of mind that these are right people for the job.
Couldn't be happier with the way Servopro took care of things

The SERVPRO team was AWESOME!  They helped us during a very stressful time and made it easier.

When the storm came through and knocked over our tree, my insurance agent recommended SERVPRO.  Your crew came out quickly and had great knowledge and knew exactly what to do.  You are great at what you do.  

Deanna and her team were incredible!  It is good to know that when something bad happens there are people who care and can help.  I would HIGHLY recommend SERVPRO to everyone!  My family and I thank you.

I used SERVPRO twice and both instances they were very quick to respond and very knowledgeable.  After my kitchen fire I thought that the smell would never go away.  I was wrong.  SERVPRO stated that with the correct procedure and chemicals that they would be able to remove the odor.  And they did!  Keep up the great work!

SERVPRO is an excellent organization.  Early one morning I work up to the sound of water gushing from my second floor bathroom.  We had a major storm that night and when I called SERVPRO I was told that they had many calls but they would try to get someone out asap.  The office called me back within an hour and Todd was out within two hours.  He assembled a crew to help me.  Even though they were busy, they found time for me and my disaster.  I highly recommend SERVPRO and Todd.

SERVPRO Jefferson County was recommended to us after our flood by a family member who was extremely happy with their Waukesha County branch.  I couldn't believe how fast and professional they reacted to our situation.  The person answering the phone calmed me down and assured us that they would take care of everything.  We couldn't have been happier with their guys and how they took care of our stuff.  I didn't think customer service like that existed anymore.  

We had a flood in the basement of our hair salon.  I called SERVPRO of Jefferson County/Oconomowoc and they arrived quickly to assess the damage and begin work.  I was amazed on how quickly they had everything dry.  They were very knowledgeable and I will recommend SERVPRO of Jefferson County/Oconomowoc.

Quality people working at SERVPRO of Jefferson County/Oconomowoc.  They were very helpful and knowledgeable.  All my questions were answered.  They did a great job!

SERVPRO of Jefferson County/Oconomowoc were professional and had a lot of knowledge. They were very informative.

SERVPRO of Jefferson County/Oconomowoc's asbestos crew has been referred by the Department of Natural Resources because they do such great work and are quick to response to a jobsite.

They did a phenomenal job, very happy with the response time and quality of work.

Happy with how the job went. The crew is not a 5-star but a 10-star, they worked very well together. The crew showed up when they told us and everyone was careful with all of our belongings.

SERVPRO of Jefferson County/Oconomowoc was onsite quickly and very happy with their service.

Excellent staff and communication

Thank God for these people. The city had a main sewer line plug up which caused a backup in my basement. I tried to get a company to come out but was told there were none in my area. I called SERVPRO and they came out at 8 pm after driving 2 hours to get here and stayed until about 3 am making sure that the mess was taken care of and to get all the dehumidifier machines going. I could not ask for a more professional team. They came back to finish the job and take care of the other issues that were uncovered when they ripped out the floor. They are taking care of everything, including dealing with the insurance adjuster. I could not be happier with their service!!!

We had a lot of water in our basement. SERVPRO of Jefferson Co./Oconomowoc came in, got rid of it and dried everything out. Thank you for everything, no need to improve your OUTSTANDING service! Thank you!

I had a sewer backup in my basement that SERVPRO of Jefferson Co./Oconomowoc took care of fast. They did a GREAT job and I would HIGHLY recommend them!

Chaz and Matt from SERVPRO of Jefferson Co./Oconomowoc were very professional and courteous. Both of them answered all my questions and relived any concerns I had. They cleaned the area damaged by water very well.

We had a 2nd floor bathroom that had a burst water pipe that leaked a lot of water into or finished garage. SERVPRO of Jefferson Co./Oconomowoc came in and extracted all the water in a timely, professional manner. We HIGHLY recommend SERVPRO of Jefferson Co./Oconomowoc to everyone for their fast, professional service.

When our old hot tub leaked into our basement, SERVPRO of Jefferson Co./Oconomowoc was fast to clean up all the water. We are satisfied with their service and would recommend them.

SERVPRO of Jefferson County / Oconomowoc did a GREAT job getting rid of all the water that came down from my upstairs bathroom into the walls and ceiling of my dinning room. They offered great support and have a GREAT staff!

Everything went amazing with SERVPRO of Jefferson Co./Oconomowoc. We could not have asked for a better process or outcome in concerns with the burst water pipe from the upstairs bathroom that leaked into our finished basement. Fast, professional and courteous service from start to finish.

There was a high amount of water damage in my basement from a burst pipe that came from the outside spigot. SERVPRO of Jefferson County / Oconomowoc came in and dried 90% of the damaged basement with their air movers and dehumidifiers. Unfortunately they had to tear out the carpet and some drywall that was beyond repair. They dried and discarded everything affected quickly and professionally.

A pipe in the second floor bathroom vanity broke, causing water to run down the stairs. SERVPRO of Jefferson County / Oconomowoc unfortunately had to tear out the carpeting to take care of the problem. It was a job that was a lot more than we could handle, we're happy they did it for us. They were very fast and professional with getting the job done. Thank you SERVPRO!!

The guys from SERVPRO of Jefferson County were very efficient cleaning up the water in my basement that came from a leak that started in my main floor bathroom. Thanks!

SERVPRO of Jefferson County did a GREAT job cleaning up all the water that came in from our chimney, which leaked into one of our basement closets. They were fast and professional with cleaning it up. I would use them again!

1/3rd of my 900sq foot finished rec room was affected by water that came from a water heater that had a burst pipe. SERVPRO of Jefferson County / Oconomowoc sent their techs Chaz, Ryan and Matt to clean up the mess. They cleaned everything up quickly and with care, they were AWESOME to work with! They received all 10s on the customer satisfaction form. If the need arises again, I would call SERVPRO of Jefferson County / Oconomowoc without thinking about it.

SERVPRO of Jefferson Co./Oconomowoc responded fast to a sewage backup in our restroom. They got rid of the backup and cleaned the restroom in a couple of hours, leaving it cleaner then before the backup. The techs that responded were courteous and very helpful letting us know the extent of the damage and what they were going to do to fix the issue. We recommend SERVPRO of Jefferson Co./Oconomowoc to any business that's in need of cleanup and repair work.

I had a sewage back up in my basement that started in our unfinished laundry room and crept into the finished family room. SERVPRO of Jefferson Co./Oconomowoc took care of the problem quickly by tearing out the carpet and padding along with extracting the sewage. They were kind, courteous and professional. I'd use them again without hesitation and would suggest them to friends and family.

I told all my friends and neighbors how polite and helpful everyone on the SERVPRO Jefferson County / Oconomowoc crew had been while cleaning up the water and mold damage in my basement. They were GREAT I would use them again! I gave them all 10’s on the Certificate of Satisfaction: Job Completion form. Thank you!

Deanna (the Office Manager) was very friendly and sympathetic when we made our initial call. The techs were very conscience of our one year old. They reduced any noise whenever possible and even took care to close our daughter’s door and put a towel over the space at the bottom of the door when tearing out the hall flooring, as to minimize dust getting into her room. Everyone from SERVPRO of Jefferson County / Oconomowoc were friendly, courteous and respectful. THANKS!

SERVPRO of Jefferson County/Oconomowoc was courteous, polite and helpful throughout the duration of the job. Their personnel clearly explained the cleaning and restoration process. Overall, Bonnie and I are satisfied with their service and would recommend them to our friends, family and colleagues.

A major kitchen deep cleaning for our very high traffic restaurant was in order, as it hadn't been done in years. SERVPRO of Jefferson County/Oconomowoc was quick to respond to phone calls/emails and was very prompt and detailed. They were very professional, had good follow-up, would always check in, ask how they were doing and what we thought. We give SERVPRO of Jefferson County/Oconomowoc high marks for their service.

When storms with high winds came through our area and caused damage to my garage, SERVPRO of Jefferson County / Oconomowoc had the problem solved and fixed it in a matter of days. I was really impressed with how quick they worked, their knowledge and professionalism.

Thanks so much SERVPRO! We don't know what we would have done without you! Your employees & vendors are top notch! GREAT communication during the cleanup process, thus keeping us well informed with what was going on at all times.10s on the survey all the way!!

I would use SERVPRO again and would recommend them to friends and family. They were confident in their knowledge and professionalism. I strongly agreed and marked all 10s on their survey.

SERVPRO of Jefferson County / Oconomowoc cleaned up our fire damage fast, with care and answered any and all questions that we had through the entire process. I would use them again!

I had extensive water damage in my basement and SERVPRO Jefferson County / Oconomowoc did an EXCELLENT job getting the water out and making it "Like it Never Happened"! All 10s on the customer servey!

High marks given to SERVPRO Jefferson County / Oconomowoc for cleaning our contents from our fire loss.

It was nice to be able to text my questions and concerns to the SERVPRO team at any time. All my questions were answered in a timely and processional manner. Our basement was restored back to how it was before this unfortunate incident. Thanks SERVPRO!

On filling out the SERVPRO Certificate of Satisfaction: Job Completion survey, I gave six 10s and two 9s for the courteous and professional service that I received. SERVPRO was a joy to work with in concerns with this situation.