What our Customers say...
All SERVPRO employees were very good! Very respectful and responsive to my wife and I.
Thanks so much, Deanna, everything is looking great!
I am glad my daughter called in the SERVPRO professionals because we never thought the fire damage was as bad and it would have been as dirty as it turned out. They did various spot checks during our initial walk through and pointed out things that we missed and overlooked. Their experience was very helpful because they looked in placed we never thought to look, yet they were dirty from the fire.
We recently had a water damage event and had Travis Vrba and his crew assigned to our home. I want to let management know how professional and courteous Travis and his entire crew were throughout the time he was in our home. Having a significant water damage incident puts emotions on edge, and Travis was helpful and understanding throughout the process. He thoroughly explained what his team would be doing, gave an estimate of the length of the drying process, explained the materials/antifungal/antimicrobial agents being used, and reasons for the structural removal portions they would need to do. Although this was not a process anyone wants to experience, Travis was understanding and professional throughout. He asked numerous times if we had any questions and referred us to his cell number if we had questions or issues after he left.
Travis Vrba represented your company with exceptional professionalism and customer service. He exceeded our expectations of how this process would occur. I hope that you recognize the excellence that Travis exhibits in his work and customer interactions.
SERVPRO assessed our issue and thought that it was a roof issue, which I did not believe. I still had a roofing professional come out and he confirmed that SERVPRO was right. My roof was quickly repaired and SERVPRO came back to do the mold remediation. Thank you for such great service and for guiding us through the process.
SERVPRO did an amazing job! Todd and his staff were so easy to work with!
We have used SERVPRO numerous times. Very consistent good service!!!
Our basement flooded the night before our daughters high school graduation and a holiday weekend. We called Tina and she and her crew came over immediately and worked through the night to remove all the water and dry the carpet. They continued to follow-up throughout the week sending their staff to check on the status. They were all professional and communicated well every step of the way. I recommend SERVPRO.
Your team did a great job last time when I had water damage. That is why I used you this second time.
I know that my fire was small compared to other fires that SERVPRO has seen. However, they treated me and the fire like it was very important to them. They cared! They also came to help me when they had many other calls due to all the rain from the last week. Thanks SERVPRO for making me a priority.
I am surprised on how quickly you wrote an estimate. Thank you.
I am giving you all 10's for your service. Thank you
Todd-you’ve been over-the-top helpful! I appreciate all of it. Thank you again for going the extra mile!
Thank you for your quick response! And thank you for the full estimate that was laid out nicely for insurance purposes!
Learning about ERP's today was very interesting. It is very relevant to my job and I would like my boss to pursue doing that.
The commercial presentation that was presented over lunch today was all very informative.
Todd's and Brad's commercial presentation and lunch was helpful. I wouldn't change anything.
Communication is their best attribute. I worked with SERVPRO through an insurance claim and felt the guidance they gave was great. With all the unknowns when a home gets wet, SERVPRO was there to help but also guide us. I would highly recommend this location.
The technicians are knowledgeable and professional, but also friendly. From the first initial call to the office and until the issues were all taken care of, we were told what to expect, and that gave us a piece of mind that these are right people for the job.
Couldn't be happier with the way Servopro took care of things
The SERVPRO team was AWESOME! They helped us during a very stressful time and made it easier.
When the storm came through and knocked over our tree, my insurance agent recommended SERVPRO. Your crew came out quickly and had great knowledge and knew exactly what to do. You are great at what you do.
Deanna and her team were incredible! It is good to know that when something bad happens there are people who care and can help. I would HIGHLY recommend SERVPRO to everyone! My family and I thank you.
I used SERVPRO twice and both instances they were very quick to respond and very knowledgeable. After my kitchen fire I thought that the smell would never go away. I was wrong. SERVPRO stated that with the correct procedure and chemicals that they would be able to remove the odor. And they did! Keep up the great work!
SERVPRO is an excellent organization. Early one morning I work up to the sound of water gushing from my second floor bathroom. We had a major storm that night and when I called SERVPRO I was told that they had many calls but they would try to get someone out asap. The office called me back within an hour and Todd was out within two hours. He assembled a crew to help me. Even though they were busy, they found time for me and my disaster. I highly recommend SERVPRO and Todd.
SERVPRO Jefferson County was recommended to us after our flood by a family member who was extremely happy with their Waukesha County branch. I couldn't believe how fast and professional they reacted to our situation. The person answering the phone calmed me down and assured us that they would take care of everything. We couldn't have been happier with their guys and how they took care of our stuff. I didn't think customer service like that existed anymore.
We had a flood in the basement of our hair salon. I called SERVPRO of Jefferson County/Oconomowoc and they arrived quickly to assess the damage and begin work. I was amazed on how quickly they had everything dry. They were very knowledgeable and I will recommend SERVPRO of Jefferson County/Oconomowoc.
Quality people working at SERVPRO of Jefferson County/Oconomowoc. They were very helpful and knowledgeable. All my questions were answered. They did a great job!
SERVPRO of Jefferson County/Oconomowoc were professional and had a lot of knowledge. They were very informative.
SERVPRO of Jefferson County/Oconomowoc's asbestos crew has been referred by the Department of Natural Resources because they do such great work and are quick to response to a jobsite.
They did a phenomenal job, very happy with the response time and quality of work.
Happy with how the job went. The crew is not a 5-star but a 10-star, they worked very well together. The crew showed up when they told us and everyone was careful with all of our belongings.
SERVPRO of Jefferson County/Oconomowoc was onsite quickly and very happy with their service.
Excellent staff and communication
Thank God for these people. The city had a main sewer line plug up which caused a backup in my basement. I tried to get a company to come out but was told there were none in my area. I called SERVPRO and they came out at 8 pm after driving 2 hours to get here and stayed until about 3 am making sure that the mess was taken care of and to get all the dehumidifier machines going. I could not ask for a more professional team. They came back to finish the job and take care of the other issues that were uncovered when they ripped out the floor. They are taking care of everything, including dealing with the insurance adjuster. I could not be happier with their service!!!
We had a lot of water in our basement. SERVPRO of Jefferson Co./Oconomowoc came in, got rid of it and dried everything out. Thank you for everything, no need to improve your OUTSTANDING service! Thank you!
I had a sewer backup in my basement that SERVPRO of Jefferson Co./Oconomowoc took care of fast. They did a GREAT job and I would HIGHLY recommend them!
Chaz and Matt from SERVPRO of Jefferson Co./Oconomowoc were very professional and courteous. Both of them answered all my questions and relived any concerns I had. They cleaned the area damaged by water very well.
We had a 2nd floor bathroom that had a burst water pipe that leaked a lot of water into or finished garage. SERVPRO of Jefferson Co./Oconomowoc came in and extracted all the water in a timely, professional manner. We HIGHLY recommend SERVPRO of Jefferson Co./Oconomowoc to everyone for their fast, professional service.
When our old hot tub leaked into our basement, SERVPRO of Jefferson Co./Oconomowoc was fast to clean up all the water. We are satisfied with their service and would recommend them.
SERVPRO of Jefferson County / Oconomowoc did a GREAT job getting rid of all the water that came down from my upstairs bathroom into the walls and ceiling of my dinning room. They offered great support and have a GREAT staff!
Everything went amazing with SERVPRO of Jefferson Co./Oconomowoc. We could not have asked for a better process or outcome in concerns with the burst water pipe from the upstairs bathroom that leaked into our finished basement. Fast, professional and courteous service from start to finish.
There was a high amount of water damage in my basement from a burst pipe that came from the outside spigot. SERVPRO of Jefferson County / Oconomowoc came in and dried 90% of the damaged basement with their air movers and dehumidifiers. Unfortunately they had to tear out the carpet and some drywall that was beyond repair. They dried and discarded everything affected quickly and professionally.
A pipe in the second floor bathroom vanity broke, causing water to run down the stairs. SERVPRO of Jefferson County / Oconomowoc unfortunately had to tear out the carpeting to take care of the problem. It was a job that was a lot more than we could handle, we're happy they did it for us. They were very fast and professional with getting the job done. Thank you SERVPRO!!
The guys from SERVPRO of Jefferson County were very efficient cleaning up the water in my basement that came from a leak that started in my main floor bathroom. Thanks!
SERVPRO of Jefferson County did a GREAT job cleaning up all the water that came in from our chimney, which leaked into one of our basement closets. They were fast and professional with cleaning it up. I would use them again!
1/3rd of my 900sq foot finished rec room was affected by water that came from a water heater that had a burst pipe. SERVPRO of Jefferson County / Oconomowoc sent their techs Chaz, Ryan and Matt to clean up the mess. They cleaned everything up quickly and with care, they were AWESOME to work with! They received all 10s on the customer satisfaction form. If the need arises again, I would call SERVPRO of Jefferson County / Oconomowoc without thinking about it.
SERVPRO of Jefferson Co./Oconomowoc responded fast to a sewage backup in our restroom. They got rid of the backup and cleaned the restroom in a couple of hours, leaving it cleaner then before the backup. The techs that responded were courteous and very helpful letting us know the extent of the damage and what they were going to do to fix the issue. We recommend SERVPRO of Jefferson Co./Oconomowoc to any business that's in need of cleanup and repair work.
I had a sewage back up in my basement that started in our unfinished laundry room and crept into the finished family room. SERVPRO of Jefferson Co./Oconomowoc took care of the problem quickly by tearing out the carpet and padding along with extracting the sewage. They were kind, courteous and professional. I'd use them again without hesitation and would suggest them to friends and family.
I told all my friends and neighbors how polite and helpful everyone on the SERVPRO Jefferson County / Oconomowoc crew had been while cleaning up the water and mold damage in my basement. They were GREAT I would use them again! I gave them all 10’s on the Certificate of Satisfaction: Job Completion form. Thank you!
Deanna (the Office Manager) was very friendly and sympathetic when we made our initial call. The techs were very conscience of our one year old. They reduced any noise whenever possible and even took care to close our daughter’s door and put a towel over the space at the bottom of the door when tearing out the hall flooring, as to minimize dust getting into her room. Everyone from SERVPRO of Jefferson County / Oconomowoc were friendly, courteous and respectful. THANKS!
SERVPRO of Jefferson County/Oconomowoc was courteous, polite and helpful throughout the duration of the job. Their personnel clearly explained the cleaning and restoration process. Overall, Bonnie and I are satisfied with their service and would recommend them to our friends, family and colleagues.
A major kitchen deep cleaning for our very high traffic restaurant was in order, as it hadn't been done in years. SERVPRO of Jefferson County/Oconomowoc was quick to respond to phone calls/emails and was very prompt and detailed. They were very professional, had good follow-up, would always check in, ask how they were doing and what we thought. We give SERVPRO of Jefferson County/Oconomowoc high marks for their service.
When storms with high winds came through our area and caused damage to my garage, SERVPRO of Jefferson County / Oconomowoc had the problem solved and fixed it in a matter of days. I was really impressed with how quick they worked, their knowledge and professionalism.
Thanks so much SERVPRO! We don't know what we would have done without you! Your employees & vendors are top notch! GREAT communication during the cleanup process, thus keeping us well informed with what was going on at all times.10s on the survey all the way!!
I would use SERVPRO again and would recommend them to friends and family. They were confident in their knowledge and professionalism. I strongly agreed and marked all 10s on their survey.
SERVPRO of Jefferson County / Oconomowoc cleaned up our fire damage fast, with care and answered any and all questions that we had through the entire process. I would use them again!
I had extensive water damage in my basement and SERVPRO Jefferson County / Oconomowoc did an EXCELLENT job getting the water out and making it "Like it Never Happened"! All 10s on the customer servey!
High marks given to SERVPRO Jefferson County / Oconomowoc for cleaning our contents from our fire loss.
It was nice to be able to text my questions and concerns to the SERVPRO team at any time. All my questions were answered in a timely and processional manner. Our basement was restored back to how it was before this unfortunate incident. Thanks SERVPRO!
On filling out the SERVPRO Certificate of Satisfaction: Job Completion survey, I gave six 10s and two 9s for the courteous and professional service that I received. SERVPRO was a joy to work with in concerns with this situation.