What our Customers say...

Storm Damage Testimonials

A 5 star rating underrepresents how amazing this company and it's workers, specifically Travis, are.  Following a heavy rain, hundreds of basements in our town flooded.  Every water removal company was booked and no one was taking calls (if you've had a crisis like this, you know how scary and frustrating it is to feel like no one is around to help).

I called SERVPRO of SW Waukesha County and even though they had over 100 estimates requested that day alone, someone answered immediately and talked me through the entire process.  That was Travis.  Travis took time to talk me through what to do, what to expect, and even who to call.  He gave me a personal phone number and told me to call him with any questions.  We eventually went with a different mitigation company because SERVPRO had so many requests and when I called Travis to let him know we went elsewhere, he wasn't upset and didn't try to convince us to go with SERVPRO.  Instead, he talked me through what the mitigation person would do, what it should cost, and how long it would take.  Even though he wasn't getting pad, he generously acted as a consultant so my wife and I got our basement repaired for a fair price.

SERVPRO, and Travis specifically, are a rare company where they actually care about the people who come to them more than the bottom line.  I could not recommend them more.

RECONSTRUCTION:  The greatest value in hiring SERVPRO was to immediately have access to experienced, professional contractors at a time in our lives when it would have been very challenging to pull it together ourselves.

All SERVPRO Employees

Thank you again for everything.  It is very appreciated from all of you.  You are all great people and a wonderful company!!

No one is perfect, but you came close.  Thank you SERVPRO!

Thank you SERVPRO!  The crew of SERVPRO did an excellent job, with competent work and good communications.

I know that my fire was small compared to other fires that SERVPRO has seen.  However, they treated me and the fire like it was very important to them.  They cared!  They also came to help me when they had many other calls due to all the rain from the last week.  Thanks SERVPRO for making me a priority.

I am surprised on how quickly you wrote an estimate.  Thank you.


The technicians are knowledgeable and professional, but also friendly.  From the first initial call to the office and until the issues were all taken care of, we were told what to expect, and that gave us a piece of mind that these are right people for the job.
Couldn't be happier with the way Servopro took care of things

When the storm came through and knocked over our tree, my insurance agent recommended SERVPRO.  Your crew came out quickly and had great knowledge and knew exactly what to do.  You are great at what you do.  

SERVPRO is an excellent organization.  Early one morning I work up to the sound of water gushing from my second floor bathroom.  We had a major storm that night and when I called SERVPRO I was told that they had many calls but they would try to get someone out asap.  The office called me back within an hour and Todd was out within two hours.  He assembled a crew to help me.  Even though they were busy, they found time for me and my disaster.  I highly recommend SERVPRO and Todd.

When storms with high winds came through our area and caused damage to my garage, SERVPRO of Jefferson County / Oconomowoc had the problem solved and fixed it in a matter of days. I was really impressed with how quick they worked, their knowledge and professionalism.