What our Customers say...

Water Damage Testimonials

From the moment we called SERVPRO, they took care of everything including coordination with our insurance carrier and made a stressful situation much less overwhelming.

How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

5-star Google Review

The team was quick to respond when another company failed us. They were authentic and honest about everything and even found that we had a roof leak. Appreciate them immensely.

Thank you for your timely response! 

We couldn't have sold the property without the services you guys provided.  I'm looking at at offers right now that are $20k+ over asking.  Best money I spent!

5 Stars

My husband and I were in Florida when we found out that our water heater was leaking and flooded our lower level. We called SERVPRO to do the water remediation and dealt with Travis. He did a great job of communicating with me on what was being done since I couldn’t physically be there. Highly recommend.

SERVPRO was awesome from the get go.  Anytime we had questions they were right there with an answer.  I can't say enough about every team that was here to help with mitigation.  Politeness, on time, and awesome caring work.

The hardwood flooring downstairs turned out beautiful - so many compliments on it!

The tile on the bathroom floor also turned out awesome and the tile man was very timely.

The painters did an awesome and very professional job and were very timely also.

Had an unfortunate accident with my neighbor upstairs and my bathroom ceiling. Went with SERVPRO for the fix. Matt was a wonderful and super informative employee of the company. He came and did the estimate on Friday and made the appointment for removal of the ceiling bright and early on Tuesday. I've used SERVPRO in the past and they are still a great company with good integrity and great ethics. I would surely give them way more stars if that was an option.

How likely is it that you would recommend SERVPRO© to a friend or colleague on a scale of 1 to 10, with 10 being high?

10 = Extremely likely because of the skill and professionalism the team exhibited during the entire process.

I again told American Family how wonderful your company is and the outstanding communication we have had from ALL your staff members.  I would be happy to help you do a commercial or fill out anything promoting your SERVPRO location.

Thank you, Todd, for your quick work and communication on our basement project/rebuild.  We have been very impressed with your company.  We really appreciate the constant communication.  It helps ease the stress of the situation. 

Excellent, prompt service. Deanna and her team were very friendly and patient with us during our dilemma.

SERVPRO,  Thank you all so very much for your timely and hard work to get my project completed!   I have such gratitude for all your workers, labor, staff, and owner!  Thank you. Sincerely, Judy L.

What is the primary reason for the "10" score you gave?

Response time

How likely is it that you would recommend SERVPRO to a friend or colleague?

10=Extremely likely

Your technicians were awesome .Did a great job to dry out my home.  Extremely likely to recommend SERVPRO to a friend.

All 10's!

Great service.  All 10's on a 10 point scale.  Extremely likely that we would use them again if needed.

Very efficient- stayed till the job was done. Very friendly and helpful people.

Todd provides a great customer experience because he is so detail oriented and has customers in his best interest. He goes above and beyond because he wants to educate his customers regarding restoration.

"They do excellent work and are very easy to work with."

My parents had a septic type problem. Deanna came out very quickly to assess any issues we may have. She was very nice, down to earth, genuinely concerned. She gave us information on what needed to happen. I had to change their appointment several times, and did so without any problems. When her crew arrived to do their work, on time as scheduled- -they were very nice, informative and did their job. They are awesome! Highly recommend this company. They outdid themselves with compassion for my elderly parents in a heartfelt way. Nice to know people still do care about others.

Nice work!!!

Your team was polite and efficient.  Thank you

Your staff was excellent!  Thank you for the service provided.  I am glad that I decided to go with SERVPRO.  I will also do an online review for you.

Excellent!  I would definitely recommend SERVPRO of Jefferson County.  They were polite and helpful; great to work with.  Very courteous people.  

SERVPRO has been very helpful with the water damage in the home.

SERVPRO was very efficient in everything that was done!

All SERVPRO employees were very good!  Very respectful and responsive to my wife and I.  

We recently had a water damage event and had Travis Vrba and his crew assigned to our home.  I want to let management know how professional and courteous Travis and his entire crew were throughout the time he was in our home.  Having a significant water damage incident puts emotions on edge, and Travis was helpful and understanding throughout the process.  He thoroughly explained what his team would be doing, gave an estimate of the length of the drying process, explained the materials/antifungal/antimicrobial agents being used, and reasons for the structural removal portions they would need to do.  Although this was not a process anyone wants to experience, Travis was understanding and professional throughout.  He asked numerous times if we had any questions and referred us to his cell number if we had questions or issues after he left.

Travis Vrba represented your company with exceptional professionalism and customer service. He exceeded our expectations of how this process would occur.  I hope that you recognize the excellence that Travis exhibits in his work and customer interactions.

Our basement flooded the night before our daughters high school graduation and a holiday weekend.  We called Tina and she and her crew came over immediately and worked through the night to remove all the water and dry the carpet.  They continued to follow-up throughout the week sending their staff to check on the status.  They were all professional and communicated well every step of the way.  I recommend SERVPRO.

Happy with how the job went. The crew is not a 5-star but a 10-star, they worked very well together. The crew showed up when they told us and everyone was careful with all of our belongings.

SERVPRO of Jefferson County/Oconomowoc was onsite quickly and very happy with their service.

Excellent staff and communication

Thank God for these people. The city had a main sewer line plug up which caused a backup in my basement. I tried to get a company to come out but was told there were none in my area. I called SERVPRO and they came out at 8 pm after driving 2 hours to get here and stayed until about 3 am making sure that the mess was taken care of and to get all the dehumidifier machines going. I could not ask for a more professional team. They came back to finish the job and take care of the other issues that were uncovered when they ripped out the floor. They are taking care of everything, including dealing with the insurance adjuster. I could not be happier with their service!!!

We had a lot of water in our basement. SERVPRO of Jefferson Co./Oconomowoc came in, got rid of it and dried everything out. Thank you for everything, no need to improve your OUTSTANDING service! Thank you!

I had a sewer backup in my basement that SERVPRO of Jefferson Co./Oconomowoc took care of fast. They did a GREAT job and I would HIGHLY recommend them!

Chaz and Matt from SERVPRO of Jefferson Co./Oconomowoc were very professional and courteous. Both of them answered all my questions and relived any concerns I had. They cleaned the area damaged by water very well.

We had a 2nd floor bathroom that had a burst water pipe that leaked a lot of water into or finished garage. SERVPRO of Jefferson Co./Oconomowoc came in and extracted all the water in a timely, professional manner. We HIGHLY recommend SERVPRO of Jefferson Co./Oconomowoc to everyone for their fast, professional service.

When our old hot tub leaked into our basement, SERVPRO of Jefferson Co./Oconomowoc was fast to clean up all the water. We are satisfied with their service and would recommend them.

SERVPRO of Jefferson County / Oconomowoc did a GREAT job getting rid of all the water that came down from my upstairs bathroom into the walls and ceiling of my dinning room. They offered great support and have a GREAT staff!

Everything went amazing with SERVPRO of Jefferson Co./Oconomowoc. We could not have asked for a better process or outcome in concerns with the burst water pipe from the upstairs bathroom that leaked into our finished basement. Fast, professional and courteous service from start to finish.

There was a high amount of water damage in my basement from a burst pipe that came from the outside spigot. SERVPRO of Jefferson County / Oconomowoc came in and dried 90% of the damaged basement with their air movers and dehumidifiers. Unfortunately they had to tear out the carpet and some drywall that was beyond repair. They dried and discarded everything affected quickly and professionally.

A pipe in the second floor bathroom vanity broke, causing water to run down the stairs. SERVPRO of Jefferson County / Oconomowoc unfortunately had to tear out the carpeting to take care of the problem. It was a job that was a lot more than we could handle, we're happy they did it for us. They were very fast and professional with getting the job done. Thank you SERVPRO!!

The guys from SERVPRO of Jefferson County were very efficient cleaning up the water in my basement that came from a leak that started in my main floor bathroom. Thanks!

SERVPRO of Jefferson County did a GREAT job cleaning up all the water that came in from our chimney, which leaked into one of our basement closets. They were fast and professional with cleaning it up. I would use them again!

1/3rd of my 900sq foot finished rec room was affected by water that came from a water heater that had a burst pipe. SERVPRO of Jefferson County / Oconomowoc sent their techs Chaz, Ryan and Matt to clean up the mess. They cleaned everything up quickly and with care, they were AWESOME to work with! They received all 10s on the customer satisfaction form. If the need arises again, I would call SERVPRO of Jefferson County / Oconomowoc without thinking about it.

Deanna (the Office Manager) was very friendly and sympathetic when we made our initial call. The techs were very conscience of our one year old. They reduced any noise whenever possible and even took care to close our daughter’s door and put a towel over the space at the bottom of the door when tearing out the hall flooring, as to minimize dust getting into her room. Everyone from SERVPRO of Jefferson County / Oconomowoc were friendly, courteous and respectful. THANKS!

SERVPRO of Jefferson County/Oconomowoc was courteous, polite and helpful throughout the duration of the job. Their personnel clearly explained the cleaning and restoration process. Overall, Bonnie and I are satisfied with their service and would recommend them to our friends, family and colleagues.

I had extensive water damage in my basement and SERVPRO Jefferson County / Oconomowoc did an EXCELLENT job getting the water out and making it "Like it Never Happened"! All 10s on the customer servey!

It was nice to be able to text my questions and concerns to the SERVPRO team at any time. All my questions were answered in a timely and processional manner. Our basement was restored back to how it was before this unfortunate incident. Thanks SERVPRO!